Contact

Refunds and payment problems

Send the payment id from your Dodo Payments receipt. Never send your statement, your sign-in code or a card number. The refund policy says what we refund.

A pass that does not work

The tool can show one of these messages about a pass:

• "Your pass could not be checked. Sign in and try again." If signing in again does not help, email us.
• "Your pass has ended." Its days or its count ran out. You can buy another from your account.
• "This pass was refunded, so it has ended." The refund policy says when that happens.

If you paid and the pass is not in your account after a few minutes, email hello@supportingstatement.co.uk with the payment id.

Signing in

The code is an email from us and works for 10 minutes. Check your spam folder. If it still does not come, email us from that address.

Something looks wrong in a statement or a check

Tell us the form type and which criterion looks wrong. Do not send your personal details or your whole statement.

Privacy requests

You can delete your saved work or your account yourself in Settings. To see or correct your data, see your rights on the privacy page.

Press and employers

We are happy to explain how the tool works. The free check saves work in the applicant's browser. Finished answers go to our writing provider for checking, without being stored by us for that check. Someone who buys a pass has an account, and their work is saved in it until they delete it. When they press Write, the text goes to our writing provider, as the privacy page explains.