Terms

Who we are and how to reach us

Supporting Statement is the service at supportingstatement.co.uk. Email us at hello@supportingstatement.co.uk.

What the service does

Making the checklist and hints while typing run in your browser. Finished answers go to our writing provider for checking, without being stored by us for that check. You paste what the job asks for (the person specification), check the checklist it makes, answer questions about your experience, and see which things on it your text covers, with checks on the text itself.

The paid writing turns your answers into a statement. It is shaped to the form you chose, fitted to its word or character limit, and written in British English.

It works in a current web browser on a phone or a computer. It needs JavaScript, and it may need site storage switched on. Answer checking and writing need an internet connection. Hints in your browser still work if checking is unavailable.

This service is for people aged 16 or over.

It is not legal or careers advice, and it is not a tool for employers. It cannot promise you a shortlist, an interview or a job.

Passes

• A pass belongs to your account and starts when your payment goes through, so buy when you are ready to write.
• The 5-job pass covers up to 5 jobs. Each job's first write is free. Writing again and each change to a draft uses one of its 15changes, across all its jobs. You can add, delete or reword a few criteria. If most of the criteria differ from your first write, the tool may treat it as another job.
• On the 30-day pass, each write and each change to a draft counts. It works for any number of jobs, up to its daily limit. The daily limit resets at midnight UK time.
• You pay once. A pass never renews, and there is no subscription.
• The pass is yours to use through your own account. Do not share your sign-in or sell the pass. We may end a pass that is shared or used by a script. If we do, the tool tells you the pass has ended, and you can email us about it.

Your account

• You need an account to buy a pass. It takes your first name and your email, and you sign in with a code we email you. There is no password. The free check needs no account.
• Your work is saved in your account, so you can carry on from any device. You can delete your saved work, or your account, in Settings. Deleting your account ends your pass.
• If you do not sign in for 3 months, we delete your account and saved work. We email you a warning 7 days before.

The privacy page says what is saved and why.

Paying

Dodo Payments takes the payment as the merchant of record. It applies VAT and issues an invoice. After paying you come back to your account, where the pass is already added. The price you see on our pages is the price you pay, VAT included.

See the refund policy for what happens if you change your mind.

Refunds

Full refund within 14 days of buying if you have not written a statement. Once a statement has been written, the pass has been used and we do not refund a change of mind. If something is wrong with what you bought, we fix it or refund you. The details are in our refund policy.

Your statement and your responsibility

• The writing is built to use only your answers. It marks any fact it cannot find in them, and you must check every line before you use it.
• You are responsible for what you send to an employer.
• Employers have their own rules about writing tools. If you want to say you used one, the tool offers this line: "I used a writing tool to organise my own experience; all examples are mine."
• We claim no rights in your statement or your answers. We use your answers only to write your statement.

Fair use

• Do not paste text you have no right to use.
• Do not include other people's personal details.
• Do not use scripts or automated access, resell the service, or try to get round the limits or the security check.
• Do not use the service to deceive, for example to claim experience you do not have.

Availability and changes

We may pause writing, for example when the service reaches its daily limit or when our writing provider is down. We may change the service or stop it. Checking stays free.

If we stop the service for good while your pass still has time or statements left, we refund the pass in full.

If a pause or change stops you using what you paid for, email us and we put it right with more time or a refund.

We may change these terms and date the change at the top of this page. The terms shown when you bought a pass apply to that pass.

Our responsibility to you

The digital content rules of the Consumer Rights Act 2015 apply to a pass. What you buy must be of satisfactory quality, fit for a purpose you told us about and as described. If it is faulty, we fix it or replace it. If we cannot, you get some or all of your money back.

We do not promise a shortlist, an interview or a job, and we are not responsible for an employer's decision.

We are not responsible for losses we could not reasonably foresee, or that come from a mistake in what you told us.

Nothing in these terms limits your rights under the Consumer Rights Act 2015. That includes compensation if the digital content damages your device or other digital content. Nothing limits our responsibility for death or personal injury caused by negligence, or for fraud. Apart from that, our total responsibility to you is the price you paid for the pass.

Law

The laws of England and Wales apply, and the courts of England and Wales can hear disputes. If you live in Scotland or Northern Ireland, you can also use your local courts.

Complaints

Email hello@supportingstatement.co.uk and say what went wrong. We answer within 2 working days. If we cannot settle it, you can take it to the courts named under Law.

For a complaint about your data, you can also go to the Information Commissioner's Office (ICO, ico.org.uk), the UK's data protection regulator.

Contact

Email hello@supportingstatement.co.uk.