Refunds

Unused pass, within 14 days

Email us within 14 days of buying, at hello@supportingstatement.co.uk, with the payment id from your Dodo Payments receipt. Never send your statement or your card number.

We check that no statement was written on that pass. Then we refund you within 14 days of your email, to the card or account you paid with, with no fee. The pass ends at once.

Dodo Payments says a refund can take 5 to 10 business days to reach your account (its refund guide).

This is your right to cancel under the Consumer Contracts Regulations 2013. You do not need to give a reason.

Once a statement has been written

The pass has been used, so there is no change-of-mind refund after the first statement.

A statement has been written when you press "Write my statement" and receive a draft, or when you use any change to a draft (Make it shorter, Use simpler words or Add more detail).

If something is wrong

The Consumer Rights Act 2015 applies. Tell us at hello@supportingstatement.co.uk if the writing fails, does not fit the form you chose, ignores your answers or invents things, or anything else is wrong with it. Send the payment id and what went wrong.

We fix it, for example by giving back the statements the fault used up, or by writing it again. Or, if we cannot fix it, we refund you. If we cannot fix a fault, the law gives you a full or partial refund.

If we agree you are owed money, we pay it within 14 days of agreeing, to the card or account you paid with, with no fee.

If we stop the service for good while your pass still has time or statements left, we refund the pass in full.

After a refund

The pass ends at once. Anything you already copied or downloaded is yours to keep.

How to ask

Email hello@supportingstatement.co.uk. Include two things: the payment id from your Dodo Payments receipt, and what you would like. We answer within 2 working days. Refunds are made by Dodo Payments to the card or account you paid with.